Once returned to our warehouse, please allow 1-2 weeks for our returns department to process your refund. Once processed, you will receive an email notifying you. Also, please be aware that your credit card company may take an additional 2-7 business days to post the credit to your account.
Please send your return to the following address with a copy of your invoice or your order number on the package, you do not need a return authorization:
david aubrey, inc
ATTN: RETURNS DEPARTMENT
BAYONNE, NJ 07002
Other Notes About Returns:
Can I exchange an item?
- We do not offer exchanges. If you’d like a different product, you’ll need to return the item for a full refund or gift card.
I received a damaged or defective item/ or an incorrect item.
- Please email email@example.com if it is within 10 days from purchase on davidaubrey.com and we will look further into the issue. Please include a photo of the damaged item. We only accept damaged items purchased through davidaubrey.com.
Can I return an item that I purchased at a third-party retailer?
- Sorry, but we only accept returns on product that was purchased through davidaubrey.com. You will need to contact the retailer that you purchased it from and return it through them in accordance with their return policy. If the item needs repair, please email firstname.lastname@example.org with a photo of the broken item so we can assess, there may be a fee for shipping and repair.