All items are made to order and will ship within 7-21 business days. Free Shipping for USA orders over $50.

Returns

Returns and exchanges

Can I return or exchange my order?

If you are not satisfied with your order from David Aubrey, you can return it for a full refund.  We gladly accept returns on full price, sale, and clearance items. Returns must be postmarked within 14 days of original receipt and items must be in the same condition in which they were received, with the tag and packaging intact. Gifts or items purchased during the holiday season from November 15th to December 15th must be returned by January 30th of the following year.  Please note that shipping and handling charges are not refundable. We recommend that you use your own traceable and insured shipping method.

Once returned to our warehouse, please allow 1-2 weeks for our returns department to process your refund.  Once processed, you will receive an email notifying you. Also, please be aware that your credit card company may take an additional 2-7 business days to post the credit to your account.  

Please send your return to the following address with a copy of your invoice or your order number on the package, you do not need a return authorization:

david aubrey, inc

ATTN: RETURNS DEPARTMENT

 260 BROADWAY

BAYONNE, NJ 07002

ORDER #:__

Other Notes About Returns:

Can I exchange an item?
- We do not offer exchanges. If you’d like a different product, you’ll need to return the item for a full refund or gift card.

I received a damaged or defective item/ or an incorrect item. 
- Please email davidaubreycustomerservice@gmail.com if it is within 10 days from purchase on davidaubrey.com and we will look further into the issue. Please include a photo of the damaged item. We only accept damaged items purchased through davidaubrey.com. 

Can I return an item that I purchased at a third-party retailer?
- Sorry, but we only accept returns on product that was purchased through davidaubrey.com.  You will need to contact the retailer that you purchased it from and return it through them in accordance with their return policy. If the item needs repair, please email davidaubreycustomerservice@gmail.com with a photo of the broken item so we can assess, there may be a fee for shipping and repair.